FAQs

How Can I Check The Status Of My Order?

Once you place your order, you will receive a confirmation email. When your order is shipped, we will send you a tracking number that can be used on our website. If you need further assistance, please don't hesitate to contact us directly at sales@kuramaecreations.com. 

How Long Does Shipping Take?

Please allow up to 72 hours for your order to be processed and shipped from our fulfillment centers, which are located around the world. For domestic orders in the United States, delivery typically takes about 2-3 weeks. International orders may take up to 4-5 weeks. Our competitive pricing is made possible through direct supplier relationships, which, while providing cost savings, may result in slightly longer shipping times. Rest assured; we strive to expedite your order as efficiently as possible.

Do You Ship Internationally?

Yes, we ship to most major countries worldwide.

How can I track my order?

After your order has been shipped, and your tracking number has been emailed to you, please visit our website and click on the "Track My Order" page. This will allow you to receive live updates on the status of your order.

Can I cancel my order after I’ve already paid?

Once your product has been shipped, cancellation is not possible. However, upon receipt, you can return the product for a refund. Please review our comprehensive refund policy for additional details.

How can I contact you?

Feel free to reach out to us by sending an email to store email, and we will respond as promptly as possible. Thank you for choosing us!